Avis Car & Truck Rental Alice Springs Airport - Alice Springs, NT

Michael Rueter

Sehr sehr effizient,hat keine 3 min.gedauert,dann hätte ich den Schlüssel zum Fahrzeug.Die sehr freundliche Avis Mitarbeiterin hat nicht versucht uns etwas aufzuschwätzen.
Das keine Wartezeit entstand war vielleicht der Tageszeit kurz vor 5 nachmittags geschuldet.
Das Fahrzeug ist sauber und ordentlich übergeben worden.

Markus Knauer

Unfortunately we had several issues with AVIS.

The main problem is that they gave us a car with two old, worn-out tires and sent us into the desert. There are partially no paved roads there and mostly no cell phone reception. Fortunately, our first 4-hour drive went well, and we only got a flat tire at our first accommodation. We had to deal with it ourselves, which took a few hours due to the challenging conditions of temperatures over 42 degrees Celsius. AVIS customer support is practically non-existent because you're immediately connected to a third-party provider who can't answer any questions, such as what to do with the flat tire, etc.

At the only desert workshop (about 4 hours further drive), we were told it was only a matter of time because the tire was completely worn out. It had no damage, so the flat tire was not our fault. Furthermore, it was found that another tire on the car was in the same condition, and we were strongly advised not to continue driving like that. At least they were kind and competent enough to convince AVIS to cover the replacement of BOTH tires.

The whole situation ruined 2 days of our vacation. Moreover, they negligently risked our lives!

But that’s not all.. the car was very dirty, the women in the counter very unfriendly and when we wanted to return the car no one was there even though they asked us about our return flight at pickup! We waited until 30 minutes before boarding if the flight started.

Now a few days later they charged my credit card without any explanation! That’s highly unprofessional and I will never book a car with AVIS again!

frank hooley

Very disappointed with Avis Alice Springs Airport. Recently, I booked a Corolla (or similar) through Qantas holidays for 4 days. On the Qantas website, the hire included 600 km's over the period of the hire. When I received the confirmation I noticed that the kilometer allowance is zero. Thinking that this was an error, I called Avis on 31/10/24 & spoke to a Gentleman who initially advised that km allowance is at the discretion of the location (Alice Springs) & on top of the $514.62 rental cost, I will have to pay an additional 25 cents per km. I advised him that 600 km was advertised. He then advised that there was a technical error & corrected the booking to include the km allowance. I asked if I could receive an email confirming this. He advised that he would contact the location to confirm back to me by email. As no email was received, I called Avis again the following day. I spoke to a woman, who confirmed that the booking had been updated, & would call the location & call me back within 30 mins. After a few hours had passed, I called again & spoke to another Woman. She asked me to hold while she contacted the location. A short time later, she was back with the news that the location had cancelled my booking , & that I could book a Kia Carnival at the additional cost. At no stage did I request the cancellation or receive any notification from Avis that they had cancelled the booking. If I hadn't called, I would have turned up at Alice Airport to be told that my booking had been cancelled.
Avis really needs to lift it's game, & I think that Qantas Holidays should to review it's relationship. This type of conduct is a disgrace, & I will be contacting Qantas Holidays to report this.

Edward Stefanski

Great service from the staff at Avis Alice Springs Airport. Quick and easy pick up and drop off. The 'budget' option Toyota Corolla was clean, low km and in great condition. I would recommend.

Mauro Borroni

L'Avis Car & Truck Rental di Alice Springs si trova subito all'interno del piccolo aeroporto locale. Diversamente da quanto indicato nelle altre recensioni, la mia esperienza è stata positiva. Personale presente, molto cortese, con tutto già pronto rispetto alla mia prenotazione. L'auto - una Toyota Corolla - pulita e con pochi kilometri appena fuori nel parcheggio.

Todd de Courcy

As others have said if I could give zero stars I would.
Arrive on a Thursday evening @ 5.35 to see a sign say we close at 4.30. Unbelievable. $60 cab ride in $60 cab ride back next day. Car I booked a Subaru Forester wasn’t ready and they have me a rav4. That was dirty and had red mud on the foot pedals which I took photos of.
My booking was to drop of the car on a Saturday at 4pm. I was there at 3.30 pm and the whole airport was closed and locked up. There was no way to leave the keys anywhere like a secure locker or drop box. I tried ringing the local depot no answer as close and then HO also closed.
I then put in a online request to contact me which has not happened at this stage.

They were closed on Sunday afternoon until 5.30 suspiciously after boarding closes.

I contacted their HO and was put on hold after brief explanation of circumstances and was then hung up on. Rang back and got another operator who finally understood the issue and said the local branch would contact me. Which they never did.
I can’t stress this hard enough. DO NOT USE AVIS Alice springs for and hire.
I will be using Thifty as the attendant at the kiosk explained they work to meet the planes and will always be there when you land. I’ll update this if extra charges have been applied to my card. Absolutely worst customer experience ever!!!’

Kay P

I would give NO stars if I could. Called to make a booking and the lady was very rude and abrupt and snapped at me she was putting me on hold as she was busy serving, so I hung up. If I didn't have to make the booking for work I would not be using these guys - purely because of how rude the person was on the phone. I ended up booking online but the reason I called to book was because I needed to add an additional driver - which you cannot do online! I understand you get busy - but there is always a better way to speak to your paying customers!

Jonathan Muino

It was 12:56 Saturday 13/7/ 19 when i ran then soon as they picked up i wasd told to hold...... I waited patiently for 5 min hearing only key board typing and clearly a little talking..... Then the phone cut out..... I rang the second time at 13:02 and same deal saying please hold.... Waited patiently again for 8 minuits 36 seconds.... and again it hung up...... Rang the 3rd time 1309 and it was like it was engaged... kept rining and same tone..... Whover was working on that day needs to be more respectfulll as i run my own buisness and never treat my Customers this way..... Shame on you Avis...... If anyboss reads this...... Please deal with your workers and teach them how to answer phone calls.Called again 1310 waited for 15 mins hearing a young lady saying is someone on the phone then the phone cut out again.......This is breaking point......Rang again 1335 same deal...... waited to hear a little chit chat then cut out again....... I assume the phone is sitting on the desk to avoid peoples phone calls........

Very poor customer service and negligent.... Took screen recording and screen shot of phone call and reviews in case they they remove...... Finally goit an answear after my 4th attempt and my Question was answeared in 17 seconds......Piss poor guys.... Get your act together.